Shipping policy
At Fashonzex, our mission is to make your shopping journey as smooth and enjoyable as possible—from the moment you explore our collection to the day your order arrives at your doorstep in United Kingdom. Below are the key details of our shipping and return policies to keep everything clear and simple for you.
1. Order Cut-Off Time
- Same-Day Processing: Orders placed before 3:00 PM (GMT) Greenwich Mean Time (London) will be processed on the same day.
- Next Business Day Processing: Orders placed after 4:00 PM will be processed the following business day.
2. Order Processing Time
- Standard Processing: All orders are processed within 1–2 business days (Monday to Friday).
- During this time, we confirm payment, check item availability, and prepare your order for shipment.
3. Shipping & Transit Time
- Shipment Time: Once processed, your order will typically be delivered within 3–5 business days (Monday to Friday).
- Please note: delivery times may vary depending on your exact location within United Kingdom and other factors like weather or courier delays.
4. Estimated Total Delivery Time
From order placement to delivery, please allow approximately 4–7 business days. This includes both processing and shipping times.
5. Shipping Costs
- Free Shipping: We offer free shipping on all orders within United Kingdom.
- No hidden fees—just a smooth and satisfying shopping experience.
6. 30-Day Return Policy
- Return Window: You have 30 days from the delivery date to return items.
- Return Conditions: Products must be in their original condition and packaging.
- To start a return, simply contact our support team or visit our Return Policy page for full instructions.
7. Need Assistance?
Our customer service team is here to help! Reach out to us anytime for support or questions:
- E-mail: info@fashonzex.com
- Phone Number: +44 7874 415194
Thank you for choosing Fashonzex! We appreciate your trust and look forward to delivering a premium shopping experience—every step of the way.